Our Satisfaction Policy
At Sakura, we are committed to providing our clients with exceptional service and ensuring that every visit to our salon is a positive and enjoyable experience. We value your feedback and are here to address any concerns you may have regarding your service. Please take a moment to review our Client Satisfaction Policy.
1. Communication is Key
We encourage open and honest communication with our clients. If you are not completely satisfied with the service you received, we request that you notify us promptly so that we may have the opportunity to make it right.
2. Contacting Us
If you have concerns about your recent salon service, please send an email outlining your concerns within 14 days of the date of your service. In your email, please include the following information:
Your full name
Date of your appointment
Description of the service received
Detailed explanation of your concerns
3. Our Commitment to You
Once we receive your email, our team will promptly review your concerns and reach out to you to acknowledge receipt of your email. We take client feedback seriously and are dedicated to resolving any issues to your satisfaction.
We will work with you to understand your concerns and determine the best course of action. This may include scheduling a follow-up appointment to address any issues or concerns related to your original service.
5. Client Satisfaction
Our ultimate goal is to ensure that you leave our salon satisfied with your experience. If, after our efforts to resolve your concerns, you are still not satisfied, we will explore further options to make it right to the best of our ability.
6. Client Privacy
Rest assured that all communication and information provided to us regarding your concerns will be kept confidential and used solely for the purpose of addressing and resolving the issue.
We appreciate your trust, and we are committed to delivering the highest quality salon services. Your feedback is invaluable in helping us continually improve our offerings.
Thank you for choosing Sakura as your salon of choice. We look forward to serving you again and ensuring that your future visits exceed your expectations. If you have any questions or require further assistance, please do not hesitate to contact us.
Can I exchange hair products?
To maintain the integrity and safety of these products, we do not offer exchanges. This policy ensures that every product you purchase from us is brand new and untampered, guaranteeing its freshness and efficacy. We are dedicated to your satisfaction, and our knowledgeable team is always available to assist you in selecting the perfect products to enhance and maintain your hair's health and beauty. Thank you for understanding and trusting us with your haircare needs.
Can I get a Refund?
Our highly skilled and dedicated team invests their time and expertise into delivering exceptional results with each appointment. However, due to the personalized nature of our services and the time and resources involved, we are unable to offer refunds for services or time. Rest assured that our team is always willing to work closely with you to address any concerns and ensure your satisfaction.
Do you take deposits for bookings?
At Sakura, we strive to provide a seamless and efficient booking experience for our clients. To ensure that we can accommodate all appointments and maintain a smooth scheduling process, we kindly request that clients provide their credit card details as a security measure when booking. Please note that we do not take pre-payments or deposits. However, we do have a strict no-show policy in place. Should you fail to contact us or miss your scheduled appointment without giving us prior notice, a charge equivalent to 10% of the booking value will be applied to your credit card. We value your time and ours, and this policy allows us to better serve all our clients and minimize disruptions to our schedule. We appreciate your understanding and cooperation in this matter, and we look forward to providing you with outstanding service during your visit to our salon.
Amex, Visa, Mastercard, debit, Cash, and Afterpay
1.5% service charge on all forms of payment
How Can I Pay?
Call or Text 0421617557
Facebook messenger and emails can sometimes be delayed and not the fastest forms of communication
How should I book?
Emails can be delayed as we have many to tend to, if booking please note that availability options may change between communications - Salon emails are not tended to Friday, Saturday and Sundays and available for attendance Monday to Thursday
I sent an email and no reply?